Bibliotheksdienst:

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Title:: Bibliotheksdienst

Publisher:: Landesbibliothekszentrum Rheinland-Pfalz Zentral- und Landesbibliothek Berlin Ehemaliges Deutsches Bibliotheksinstitut Deutsches Bibliotheksinstitut Bundesvereinigung Deutscher Bibliotheksverbände Bibliothek & Information Deutschland

Publication:: Berlin: de Gruyter\, 1967 -

Digitization:: Berlin: Zentral- und Landesbibliothek Berlin\, 2014

ISSN:: 2194-9646

ZDB-ID:: 1465932-3

DDC Group:: 020 Bibliotheks- und Informationswissenschaft

Copyright:: Rights reserved

Accessibility:: Free Access

Collection:: Bibliotheksdienst

Volume

Publication:: 2000

Language:: German

URN:: urn:nbn:de:kobv:109-1-5169959

Copyright:: Rights reserved

Accessibility:: Free Access

Collection:: Bibliotheksdienst

Issue

Title:: Heft 4

Collection:: Bibliotheksdienst

APA (6th edition):: Heft 4. (n.d.).

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Europäische Union __________________________ THEMEN Consult@cec.euM or fax: +32 2 295 3998. All replies will be published on the commission website, unless interested parties specifically request confidenti- ality. After the consultation period of 6 weeks and depending on the results, the Commission will refer to the Council and Parliament, if it appears that a deci- sion is needed. E-commerce in Europe: Surveys The DG for Health and Consumer Protection of the European Commission provided financial support to ,,Stiftung-Warentest" for their investigations into electronic commerce in Europe and to ,,Consumers International" for a study on practical consumer experiences with electronic commerce. The first survey, carried out with service suppliers based in Germany, pro- vides an overview of the current market situation for consumers. It shows that, in spite of the many advantages of buying over the Internet such as con- venience, 24-hour shopping and the ability to compare prices, there are also many obstacles, which explain the reserved attitude of German consumers and the relatively low demand. Information is provided on the range of goods and services available, effecting online transactions, procedures for returning goods, customs duties, risks associated with buying abroad and underlying security problems when transmitting confidential data. The survey aims at educating the consumer and at providing market transparency and it shows that there is still much to be done if the targeted growth is to be achieved. The final report is now available at: The second survey is an international comparative study of electronic com- merce programme for developed economies and economies in transition. It gives the results of real-life experiences of shopping in the borderless world of the internet. The aim of the research was to find out how easy it is to shop, both at home and abroad, on the internet, and to identify good and bad prac- tice, as well as potential problem areas. The shopping survey which forms the basis of this report was carried out in late 1998 and early 1999, involving con- sumer organisations in 11 countries. The results of this study show that regulators and retailers have much work still to do before the internet can of- fer a reliable environment in which consumers can shop with confidence. The final report is now available, and can be downloaded from this site or at: BIBLIOTHEKSDIENST 34. Jg. (2000), H. 4 595

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