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Volume Heft 2

Full text: Bibliotheksdienst (Rights reserved) Issue38.2004 (Rights reserved)

PROGRAMME Significantly, Knowledge Services ­ unlike other management methodologies dealing with information transfer, knowledge management, and strategic learning ­ is people based. The focus is on people ­ on connections, col- laboration, and constructive cooperation ­ not on technology. Technology is the tool. Knowledge Services is the methodology. In your organization, you can use Knowledge Services to: · Market the services provided by the specialized library/information center · Establish a proactive collaborative environment within the enterprise · Ensure that knowledge development/knowledge sharing (KD/KS) is prac- ticed throughout the organization · Ensure that the organization's intellectual capital is captured, organized, ana- lyzed, interpreted, and customized for maximum return to the enterprise · Ensure that the value of the specialized library/information center is recog- nized and that it is positioned as the leading information "agency" in the organization. Program Overview The Know ledge Services Workshop is a three-part learning activity, utilizing presentation, facilitated group discussion, and interactive dialogue. The work- shop has been specially designed for information specialists, knowledge managers, managers of special libraries and information/knowledge centers, content professionals, training and development specialists, and any other information/knowledge professional whose service delivery impacts organiza- tional success. · Part One ­ The Knowledge Services Advantage: Shaping Your Organiza- tion for Performance Excellence · Part Two ­ Re-Inventing Knowledge Management: Conducting the Knowl- edge Audit and Developing the Strategy Plan for Knowledge Services · Part Three ­ Taking Knowledge Services into the Organization: Marketing and Raising Awareness, Customer Service, Identifying Advocates and Champions Your Workshop Leader Guy St. Clair is President and Consulting Specialist for Knowledge Manage- ment and Learning at SMR International. His newest book, Beyond Degrees: Professional Learning for Knowledge Services, was published in 2003 by K.G. Saur. Unkostenbeitrag: EURO 25,­ Anmeldung bei: Evelin Morgenstern, ,,Initiative Fortbildung ...", Fax: 0 30 / 8 33 44 78, E-Mail: morgenstern@initiativefortbildung.de Anmeldeschluss: 19. April 2004 BIBLIOTHEKSDIENST 38. Jg. (2004), H. 2 255
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